Frequently Asked Questions
Everything you need to know about NAK Hair products and services.
Are NAK Hair products sulfate and paraben-free?
Yes, we are committed to hair health. Most of our ranges, including the Signature and Structure Complex collections, are formulated without sulfates and parabens to ensure gentle cleansing and protection.
Is NAK Hair a vegan-friendly and cruelty-free brand?
Absolutely. NAK Hair is proud to be 100% cruelty-free. We do not test on animals, and the majority of our product range is vegan-friendly, utilizing natural botanicals and vegan ingredients.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within metropolitan areas. Express shipping options are available at checkout if you need your hair care essentials sooner.
What is your return policy for hair care products?
We offer a 30-day return policy for unopened and unused products in their original packaging. Due to hygiene reasons, we cannot accept returns on products that have been opened or used.
Which NAK Hair range is best for color-treated hair?
We recommend our Signature Blonde or Hydrating ranges. They are specifically designed with our Bio-Marine Complex to seal the cuticle and prevent color fade while providing essential moisture.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.